The AI receptionist answers the phone 24 hours a day, 7 days a week — including during office hours, not just after hours or weekends. With knowledge of your services, prices and opening hours, it answers questions, books appointments in your calendar and logs every conversation in your AIOS. Can also be used without an AIOS.
An AI telephone assistant is a digital assistant that answers phone calls with a natural voice. This AI receptionist uses information about your business to answer questions, book appointments and record callback requests. The Tergem AI receptionist answers 24/7 and can also take voice calls through your website.
Available all day, including during office hours, with a natural Dutch or English voice, trained on your services, prices and opening hours.
Visitors call with one click from your website, without having to dial a number; the receptionist answers questions, books appointments and captures contact details.
Book, reschedule and cancel in Google Calendar, Outlook or your booking system.
A summary after every conversation by email; urgent calls go straight to you or your team.
at any time: during office hours, in the evening, at night or at weekends. The AI receptionist answers 24/7.
and asks how it can help.
with knowledge of your business: services, prices, opening hours and working area.
scheduling an appointment, noting a callback request or transferring in case of emergency.
by email, with name, question and next step.
From a single phone number to multiple locations, we tailor your AI receptionist to your needs, call volume and existing systems. You receive a personal proposal for the channels, integrations and support that fit your business.
| Feature | AI receptionist | Answering service | In-house receptionist |
|---|---|---|---|
| Availability | 24/7, including office hours | Depends on the service and opening hours | During working hours; cover needed for absences |
| Cost indication | Tailored proposal: implementation and fixed monthly fee | Depends on subscription and call volume | Staff costs, training and cover |
| Appointment booking | Through a configured calendar integration | Depends on service and calendar access | Manually in your calendar or booking system |
| Call summary | Automatic, according to configured follow-up | Message or note, depending on the service | Manual handover or note |
| Scalability | Tailored to your volume and phone integration | Depends on capacity and contract | Extra staffing as demand grows |
General comparison. Answering services and phone systems vary by provider; your AI receptionist's setup is specified in your proposal.
An AI telephone assistant is a digital assistant that speaks with callers and answers questions using your business information. AI telephone assistant, AI receptionist and AI call assistant are different names for the same kind of service.
Pricing is tailored to your call volume, requirements and phone and calendar integrations. After a free demo and intake, you receive a proposal with one-time implementation and a fixed monthly fee. Compare availability, appointment booking and follow-up as well as price when considering an answering service.
Yes. The receptionist always tells callers at the start of the conversation that they are speaking to AI. This applies to phone calls and calls from the website.
Whether audio is recorded and how long it is kept are agreed for each setup, together with GDPR arrangements and the data processing agreement. In the demo on this website, ElevenLabs processes voice and transcripts in the US; saved conversation data is held in our database in Frankfurt, in the EU. Contact details and summaries are sent through Resend (US) to sales@tergem.ai. EU storage does not mean that all processing takes place within the EU.
With a suitable phone integration, call transfers can be part of the setup. We agree which questions or urgent enquiries should go to which staff member. If a transfer is not possible or nobody is available, a callback request can be recorded. The website demo does not promise a live call transfer.
That depends on your phone provider and current phone system. During the intake, we check whether your existing number can be used through a suitable integration or call forwarding. For calls from your website, visitors do not need to dial a number.